When creating an online account on our website, Woodloch collects the following personal information: your name, address, telephone number and e-mail address. Upon booking a reservation, credit card details and reservation preferences will also be collected.
Woodloch may also capture data about your computing device such as IP address, browser type, and operating system in an attempt to allow the majority of our guests to have an enjoyable experience while using our site. This information is collected automatically and compiled to provide a snapshot of visitors to our site.
At Woodloch, we believe in protecting the privacy of all our guests. Therefore, we do not share guest information with outside agencies. However, Woodloch will release guest information pursuant to any order issued by a court of competent jurisdiction.
At any time, you can modify your personal profile using the Modify Profile link. You can also ask Woodloch to remove your personal data from its database by sending an email to email@example.com.
Online security is very important to us. We employ a Secure Socket Layer (SSL) to help protect your privacy and ensure reliability for Woodloch. We use SSL for all bookings, so your personal information has the best possible protection available.
Last Updated: October 6, 2012
Please read these Terms & Conditions carefully.
By using our website and our online booking service you are agreeing to be bound by the Terms & Conditions detailed below which form the basis of your contract with Woodloch.
By making a booking, you are confirming that you are authorized to do so on behalf of all persons named in the booking and you are acknowledging that all members of your party agree to be bound by these Booking Terms & Conditions. You are also confirming that each accommodation being booked will be occupied by at least one adult age 21 or older.
When your booking has been made, a confirmation will be sent to you by email using the email address you have supplied. You should retain a copy of this confirmation for your reference.
You should carefully check the details of your confirmation as soon as you receive it. You must contact Woodloch immediately if any of the details are incorrect or incomplete.
All bookings made via the Woodloch website must be guaranteed with a credit or debit card – Visa, Mastercard, American Express or Discover. A deposit of 50% of the room rate booking value will automatically be deducted from your credit or debit card at the time of booking. The balance of the account, including any extra costs incurred during your stay, must be made to the resort when you checkout. Cash, checks, credit or debit cards are welcome in settlement of your resort account.
As a measure of fraud prevention, you will be required to enter the Card Verification Value (CVV) printed on your credit or debit card when making a booking online.
Unless stated as part of your booking, additional items, such as the cost of external telephone calls, meals, drinks and travel expenses, are not included in the price of your stay. If you incur any such additional costs, you must settle the balance of these items prior to your departure from the resort.
Woodloch reserves the right to increase or decrease the price of unsold rooms at any time. With the exception of any errors, we will not increase the price of your confirmed booking. We reserve the right to correct any errors in advertised or confirmed prices and will do so as soon as we become aware of such an error. We will notify you of any price discrepancies relating to your booking should they arise, but we strongly advise you to verify the final total booking price before making your final confirmation.
See our Cancellation Policy
All additional or special requests are subject to availability and we cannot guarantee the provision for special requests. Any additional requests should be made prior to your arrival at the resort, giving reasonable advance notice.
If you or any member of your party has a medical problem or disability which may affect your stay, please call Reservations to advise us so we can make provision for the particular needs of the person(s) concerned, or advise you if we are unable to make such provision.
We cannot accept responsibility for unforeseen circumstances beyond our control. These include (but are not limited to) adverse weather conditions, fire, riot, war, terrorist activity (or threat of such activity), industrial dispute, natural disaster, or injuries and death of an individual(s) through accidental circumstances unconnected with the resort.
By making a booking you are accepting responsibility for any damage or loss caused by yourself or a member of your party. Full payment for any such damage or loss must be paid to the resort owner or manager on demand. If you fail to do so, you will be responsible for meeting any claims subsequently made (together with our own and the other party’s full legal costs) as a result of your actions.
If you are dissatisfied with any aspect of your stay, you should bring the problem or issue to the attention of the manager on duty at the resort as soon as possible so that all reasonable efforts can be made to rectify the situation. Any complaints arising out of your stay at the resort that are not brought to the attention of the resort during your stay are unlikely to receive the same level of attention if made retrospectively.
All copyright and other intellectual property rights in all text, images, sounds and other materials on this site are property of Woodloch. No reproduction of any part of this site may be sold or distributed for commercial gain or modified or incorporated into any other work, publication or site.
All names, logos, trademarks, service marks, trade dress and trade names are proprietary to Woodloch and may not be used by anyone for any purpose without our prior express written consent. Framing or utilized framing techniques of the above or other proprietary information is also prohibited without written consent. We consider our trademarks to be valuable assets, and take infringement of them seriously.
It is illegal to use any spy wares, robot, spider or other automatic device, or manual process to track or copy the site or the contents or information without our prior express written consent, apart from the recognized major search engines such as Google & Yahoo MSN. The use of any such material from Woodloch website on any other Web, Internet, intranet, extranet, other site or computer environment is strictly prohibited.
Last Updated: January 22, 2016
We encourage you to pack a separate bag and arrive early to enjoy the facilities and activities. To ensure our housekeeping standards are maintained, your accommodations will be ready no later than 5:00 PM, or 6:00 PM on Sundays or holidays. Check-out time is 11:00 AM for Woodloch Pines and 11:00 AM for Woodloch Springs unless otherwise specified.
Due to safety concerns, hoverboards are not permitted on any Woodloch properties.
Your deposit is refundable upon receipt of cancellation fourteen (14) days prior to your arrival date, less a $25 administrative fee. If your cancellation is received less than fourteen days in advance, we will hold your deposit for a future reservation, which must be made within two years. Cancellation with less than five (5) days notice will result in forfeiture of deposit. In the event of a no-show, late arrival, or early departure you are responsible for the full value of the stay.
Please be prepared to present a valid CREDIT CARD at check-in, as the use of DEBIT CARDS will place a hold on your bank funds. This hold starts at $100 and can be up to double the total amount of your stay, and holds typically stay in place from 5-15 days (time varies per your financial institution’s policies). Please note that Woodloch is not responsible for overdraft charges resulting from holds placed on your account by your financial institution. Debit cards can be used for advance deposits and for final payment upon check-out with no holds.
CitiBank MasterCard Users: Using your card at check-in will authorize a $100 hold on your account. Upon check-out, an additional authorization for the total amount of your stay will be placed on your account. This hold will reduce available credit to you and the hold will not be released until the end of your billing cycle (per CitiBank’s policy). Please consider using an alternate credit card at check-in to avoid this hold.
Due to American Express' pre-authorization policy, we are unable to accept American Express Gift Cards at this time. We apologize for any inconvenience.
Woodloch Gift Certificates are valid only at Woodloch Pines Resort and Woodloch Springs, not valid at the Lodge at Woodloch or The Boat House Restaurant.
Gift Certificate must be presented at time of use and must be used in its entirety, no change will be given. Gift certificates are not redeemable for cash and cannot be returned for a cash refund.
If a purchase exceeds the amount listed on the gift certificate, the redeemer is responsible for paying the difference at time of purchase.
Woodloch reserves the right to immediately invalidate gift certificates, without notice, should it receive a credit card chargeback, returned check or other form of repudiated payment made towards the gift certificate.
Our credit card processing is currently down at the moment to perform some updates. We expect the outage window to be from 11AM EST to 1PM EST. We apologize for any inconvenience.
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